On my iOS devices most of the emails responding to my previously sent messages momentarily display in regular size and then the entire page shrinks to very, very small type. I can occasionally pinch and zoom the shrunken messages but very seldom. I must screenshoot them and then enlarge them in another medium. This behavior seems to date from the latest iOS update.
Hi JustJoan R.,
The screenshot could be affecting how the email displays, especially if it is a large image that is bigger than what can be shown on your display.
Can you view this email on a computer to see if this happens there as well?
All the best.
Hi JustJoan R.,
Thanks for reaching out here in the Apple Support Communities. It looks like you haven't gotten a response to your question. Some more detail might help answer your question.
Take Care.
Yes, I think the issue definitely was with the screenshot inclusion. I had been doing a lot of customer service emails to clean up outstanding problems and the shrinkage occurred with them. Your email alone displayed as it should. Many thanks.
on further investigation, I think this occurs when the response includes a screenshot. Does that make sense?
Why do some Mail.app emails shrink to tiny type?
