Contacts on Exchange not Merging to iCloud Contacts

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Level 1

8 points

Contacts on Exchange not Merging to iCloud Contacts

For some reason, not all of my contacts on MS Exchange are syncing/merging to iCloud contacts. Some are, and some are not - no explicable reason that I can see. I've tried going to settings/icloud, and toggling the contacts button off (currently on) and then on again. I get a pop up window when I toggle on asking "What would you like to do with existing local contacts on your iPhone?" I select "merge," but this does not seen to work (When I go to iCloud under groups in contacts on iPhone and search for certain contacts, they don't appear).

I want to create a back up of my iphone contacts on my computer (Lenovo Yoga Windows), but unfortunately, when I log into www. icloud.com and select All Contacts, I can see that many contacts are missing. I want to avoid having to add them manually to iCloud.

I find a similar post, but I think the instructions are related to using a MAC to access iCloud. Any suggestions?

Thanks!

Posted on Jun 3, 2020 6:15 PM

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Answer 1

tygb

Level 9

65,010 points

Jun 3, 2020 9:01 PM in response to Ruthless341

See the article https://support.apple.com/en-in/HT203521

If you have signed in with same Apple ID and password on the same network in Mac and iPhone or other apple devices the contacts on each device will get synced , if the same contacts are in devices they will be seen as duplicates ( as if you had already created contacts in Mac and the same are in iPhone ) .

To avoid it , disconnect the desired device by just signing out from Apple ID account , then delete the duplicate contacts in each device .

Get Contacts data back on Mac ?

Take help of a web browser and enter in www.icloud.com with the apple id and password used in an iPhone , the contacts that were saved in will be visible select the desired contacts and click on gear icon in the left bottom corner and click on export as v card .

Open finder , click on downloads , right click on .vcf file and open with contacts .app( default ) .

The address book will get opened , a pop up window will appear stating are you sure you want to add number of cards , click on add .

Again open your address book the contacts that were in the iPhone will be transferred under the section “ All contacts “ in the Mac address book .

Sign out from www.icloud.com used with Apple ID and password for an iPhone .

Then enter in www.icloud.com with the apple id and password used in the Mac , click on gear icon and click on import as v card all the contacts will be transferred in the iCloud server , click on create group on the bottom right corner an untitled folder will be created in the side bar and the contacts from iPhone are transferred to the iCloud server account .

See some articles iCloud: Export a contact as a vCard from iCloud Contacts

iCloud: Import a contact into iCloud Contacts

iCloud: Create a group in iCloud Contacts

Read this also https://support.apple.com/guide/icloud/archive-your-contacts-mmfba74949/icloud

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Answer 2

Ruthless341 Author

Level 1

8 points

Jun 4, 2020 10:32 AM in response to zinacef

Hi,

Yes, I'm trying to merge all of my MS exchange contacts with those in iCloud. For some reason, some of exhange contacts are on the cloud, some are not. For example, if I select Exchange, contacts, many of the contacts are not on the cloud. I'm trying to avoid adding these manually. I want a back up of my contacts before I delete exchange.

Thank you.

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Answer 3

zinacef

Level 10

88,810 points

Jun 3, 2020 8:11 PM in response to Ruthless341

Are you trying to merge the MS contacts with those in iCloud? And are you also saying that you are missing contacts in iCloud as well?

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Answer 4

Ruthless341 Author

Level 1

8 points

Jun 4, 2020 10:33 AM in response to tygb

Thank you. I do not have a mac. I have an iPhone and Lenovo Yoga computer. I can access my contacts via icloud on the web, but many of the exchange contacts are missing.

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Contacts on Exchange not Merging to iCloud Contacts

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