LTE with No Internet Connection

My LTE signal is full, but no internet connection. I try to airplane mode and turning back on, it works, my internet connection on LTE is normal, but if i lock my phone for a minute, i loss my connection again. I was call my provider and change the card but can't fix it. Please kindly help my frustrating issue


Notes: it happen from december 2019 until now

Posted on Jun 4, 2020 1:42 AM

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Posted on Jun 4, 2020 3:17 AM

To try to eliminate the cause, move away from your home location and see if it happens there (different mast)

If it does not happen tell the provider there is a mast problem.

If it still happened then first of all try

Settings, General, Reset, Reset network settings.


If you still have the problem then

Backup in your usual method

Restore the phone as a new phone

Restore from backup

Do not miss out the second step.


If it still happens take the phone in for investigation

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Question marked as Top-ranking reply

Jun 4, 2020 3:17 AM in response to rizky17

To try to eliminate the cause, move away from your home location and see if it happens there (different mast)

If it does not happen tell the provider there is a mast problem.

If it still happened then first of all try

Settings, General, Reset, Reset network settings.


If you still have the problem then

Backup in your usual method

Restore the phone as a new phone

Restore from backup

Do not miss out the second step.


If it still happens take the phone in for investigation

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LTE with No Internet Connection

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