apple watch stuck on "loading" activity?

I did the 6.2.6 update the other night and all was fine, then midday yesterday I noticed my watch was stuck "loading" my activity. It was definitely working in the morning and did record some data. I have tried restarting the watch, restarting both my phone and watch, ensuring all the appropriate toggles are on - nothing is working.


All other functions of the watch seem to be working (getting messages, maps, weather), it's just the activity that isn't.


Help!

Apple Watch

Posted on Jun 4, 2020 5:39 AM

Reply
3 replies

Jun 6, 2020 11:39 AM in response to Kristennicolef

Kristennicolef,


Thank you for reaching out at Apple Support Communities today. If I understand correctly your Apple Watch isn’t loading the data from your Activity app. It sounds like you’ve done some incredible troubleshooting with restarting both devices and checking the settings. 


Have you tried unpairing and setting up your Apple Watch again? What about creating an iCloud backup of your iPhone and restoring the backup? If not, let’s try those to see if they work.


  • Create an iCloud backup before you unpair your Apple Watch. This will ensure that your iPhone backup includes your Apple Watch data:

How to back up your iPhone, iPad, and iPod touch - Apple Support

Back up your Apple Watch - Apple Support


  • Unpair your Apple Watch and erase it.

Unpair and erase your Apple Watch - Apple Support


  • Erase and then restore your iPhone from the iCloud backup. 

How to erase your iPhone, iPad, or iPod touch - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


  • Set up your Apple Watch again, using the backup created when you unpaired above.

Set up and pair Apple Watch with iPhone - Apple Support


Does the missing Activity data return? What about new Activity data?


Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

apple watch stuck on "loading" activity?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.