Iphone 11 not locking
Hi,
I got my new iphone 11 yesterday and it doesnt lock, even though I have turned on passcode and face id. It just says swipe up to open. Can anyone help please?
Thanks,
Ren
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User profile for user:
traviss35
User level:
Community Specialist
Hello Ren
Welcome to Apple Support Communities. From what I am understanding is that your iPhone 11 is not locking, correct? Let's take a look into this!
Would you mind if I can confirm a few steps?
- If you turn the iPhone off/on, will it require the Passcode to open the iPhone?
- When waking the iPhone, on the Lock Screen. Will the "Lock" above to clock go from Locked to Unlocked?
Here are supporting articles on Lock Screen, Face ID, and Passcode steps:
Access features from the iPhone Lock screen
Use Face ID on your iPhone or iPad Pro
Use a passcode with your iPhone, iPad, or iPod touch
If the issue persists, please don't hesitate to post a reply!
Cheers!
