Airpods not showing the firmware

Hello,

This is a known problem. I ask that you please submit a bug report, using the following link, so Apple can address it in a future system update.

Apple Product Feedback

Is it possible that these are fake AirPods? I am having the exact same issue, but the pair I bought off a third party don't seem to show anything under EID either :(

Mind you that noise cancellation, transparency, wireless charging, the text on the box, the serial number, all of it checks out .. but I am having issues connecting to multiple devices. Making me feel like I've been duped, I can't even tell if they're the real deal, or unbelievably amazing replicas.

I’m having the same issue. Checked serial number and it all checks out, looking at the Apple page saying they are real deal right now. Tried multiple times to reset, but am concerned they aren’t even resetting properly, as whenever I perform the reset per Apples instructions, they show up with “Not your AirPod pro” pop up. Connect and work fine (minus some weird connectivity issues when touched or bumped). Tried calling but got very little help (all In store locations are currently closed for COVID), saying the case battery had to be above 95% before she could help? This seems wack. I’m about to leave for Korea for a year, would be super cool if this issue could be resolved.

I am having the exact same issue. I bought them brand new but from a private seller though. Having the same issues. Can't find a way to update the firmware

I’m having the same exact issue as you. Starting to feel like I’ve been played but everything checks out like you mentioned.

I have the same issue with Firmware and problems with my microphone. Additionally, I have problems with connection to my MacBook and iMac. Whereas connection to iPhone, IPad is OK.

I am having the exact same issue. I bought them brand new but from a private seller though. Having the same issues. Can't find a way to update the firmware