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2hennypenny Author

Level 1

15 points

2020 Mac Book Air- Mojave- email gremlin

Lately, When I m answering a email or sending a new one; I get "Cannot connect to Server". I have mail thru MSN. I will check on line on MSN and all is working.

I check connection doctors and have all green lights.

Then, the caution icons on mail program disappear and mail is working fine. Maybe a few minutes later, the same thing happens. I also can see the issue on my iPad too. then I fool around with program and it works again. I cannot upgrade to Catalina as I sometimes work in Microsoft Exceptionalities and word which. are not compatible with Catalina.

Been on with Senior tech support and thought we fixed issue but it's back today.

Posted on Jun 4, 2020 9:59 AM

Top-ranking reply

John Galt

Level 10

146,210 points

Posted on Jun 4, 2020 5:26 PM

The fact the problem occurs on your iPad also would suggest the cause lies outside either one. That means your router, its wireless network environment, or your ISP are at fault. Sometimes, one's ability to connect to the Internet just goes down for short periods of time too. You would need to ask your ISP if they have anything to suggest, but make it clear to them the problem is not isolated to your Mac because other devices are being affected too.

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2020 Mac Book Air- Mojave- email gremlin

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