My iPhoneXR will not charge after the 13.5.1 update. Shows device not supported when my charger is plugged in. Any suggestions on how to fix?

jmauld83 Said:

“My iPhoneXR will not charge after the 13.5.1 update. Shows device not supported when my charger is plugged in. Any suggestions on how to fix?“

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A Few Thoughts:

• Get a New Charger:

Your charger may have gone dead where charging or not.

• Flip the Power Switch it is Plugged Into:

Perhaps no power is coming out of the power socket.

• Clean Out the Charging Port:

Use an air can spray to get the charger to work cleaned out.

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Apple Support Links:

• If your iPhone, iPad, or iPod touch won't charge - Apple Support

• If your Mac battery status is “Not Charging” - Apple Support

Here is the related Apple Support article:

https://support.apple.com/en-us/HT208277

Many of the suggestions don’t apply in your situation, but you might find it helpful.

Could it possibly be an issue with the lightning cable and not the charger itself?

Here is also another suggestion to figure out what may be causing the problem: Are you are using any third-party products to charge your phone? Or only an Apple Lightning cable and charger?

If you are using a third-party lightning cable, even if it is Mi-Fi Apple certified, sometimes your device will suddenly stop recognizing it. You will get that same “Device [the cable] not supported/recognized” message. This has happened to me on different devices, over several iOS versions. (Using third-party cables from several well-respected brands, too) It may be similar problem.

Disconnecting and reconnecting the cable (often multiple times) from my iOS device occasionally succeeded in the connection working again, at least for a short time. More often it never worked again. Unfortunately, I never found long-term fix, except to buying a new cable.

If you are only using Apple accessories, I’m sure you know lightening cables are fragile and can be easily damaged or stop working. So, it could still be a cable issue.

If you have an AppleCare(+) warranty, you should contact them directly to check about trading in a bad Apple cable (or charger) for a replacement.