I had $41 something on my account a few days ago all the money was from app store and itunes gift card and i checked back today to see when my music subscription was due and it isn’t due until June 12th but my balance is now $28.26 and i haven’t purchased anything I don’t know what happened and I just lost money I can’t put back.
iPhone 11 Pro, iOS 13
This is also user-to-user support. You need to speak with iTunes for account issue.
iTunes Support: https://www.apple.com/emea/support/itunes/contact.html or https://support.apple.com/country-selector/itunes.
Unfamiliar Charge: https://support.apple.com/en-us/HT201382.
Report a problem/request a refund: https://support.apple.com/en-us/HT204084.
Subscriptions: https://support.apple.com/en-us/HT202039.
Update Payment Information: https://support.apple.com/en-us/HT201266.
Apple Credit
