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I had $41 something on my account a few days ago all the money was from app store and itunes gift card and i checked back today to see when my music subscription was due and it isn’t due until June 12th but my balance is now $28.26 and i haven’t purchased anything I don’t know what happened and I just lost money I can’t put back.

iPhone 11 Pro, iOS 13

Posted on Jun 4, 2020 7:45 PM

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Posted on Jun 4, 2020 7:47 PM

This is also user-to-user support. You need to speak with iTunes for account issue.


iTunes Support: https://www.apple.com/emea/support/itunes/contact.html or https://support.apple.com/country-selector/itunes.


Unfamiliar Charge: https://support.apple.com/en-us/HT201382.


Report a problem/request a refund: https://support.apple.com/en-us/HT204084.


Subscriptions: https://support.apple.com/en-us/HT202039.


Update Payment Information: https://support.apple.com/en-us/HT201266.

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Question marked as Best reply

Jun 4, 2020 7:47 PM in response to lorctta

This is also user-to-user support. You need to speak with iTunes for account issue.


iTunes Support: https://www.apple.com/emea/support/itunes/contact.html or https://support.apple.com/country-selector/itunes.


Unfamiliar Charge: https://support.apple.com/en-us/HT201382.


Report a problem/request a refund: https://support.apple.com/en-us/HT204084.


Subscriptions: https://support.apple.com/en-us/HT202039.


Update Payment Information: https://support.apple.com/en-us/HT201266.

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