Netflix conflict with Content & Privacy Restrictions

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Level 1

9 points

Netflix conflict with Content & Privacy Restrictions

The Netflix app does not appear on my 5yo daughter's iP6 with Content & Privacy Restrictions on. When I disable Restrictions, the app appears, launches, plays without a problem. Netflix has no solution.

Attempted restart, app update, and uninstall and reinstall of the Netflix app. No change.

No issue with this account on multiple other devices (iPads, iPhones, Apple TV, and browser), including another iP6 used by my other daughter with the same Restriction settings.

The conflict appears to be between the Netflix iOS app, and the iOS Content & Privacy Restrictions.

Posted on Jun 5, 2020 4:55 AM

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Answer 1

ProustGiulio

Level 10

210,166 points

Jun 5, 2020 5:11 AM in response to TTX1

In her ScreenTime, have you checked also sections "Prevent explicit content and content ratings" and/or "Prevent web content", according to this support guide?:--> Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support

Regards

Giulio

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Answer 2

ProustGiulio

Level 10

210,166 points

Jun 5, 2020 6:14 AM in response to TTX1

And you still cannot see Netflix on your daughter iP6? I'm clueless, TTX1.

I'm not so informed about Family Sharing setup for children. Could it be a matter of your daughter's age?

Perhaps you should try and contact Apple support and see if have a solution for that weird thing (weird, because the other daughter is using the same iPhone model and same settings, as you stated).

Use this link:--> Get Support

Regards

Giulio

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Answer 3

TTX1 Author

Level 1

9 points

Jun 5, 2020 5:23 AM in response to ProustGiulio

Thanks, Giulio,

Yes, Restrictions have been enabled, and select websites - including netflix.com - have been approved.

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Netflix conflict with Content & Privacy Restrictions

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