Why are there no files in the supposed iTunes backup folder when I navigate to it?

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Level 1

8 points

Why are there no files in the supposed iTunes backup folder when I navigate to it?

In the Help article for how to delete and manage iTunes backups, it tells me to navigate to C:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

I've navigated there, but there are no files in this folder. I know I have backups.

But this is what I have in File Explorer:

Am I missing something? Are these files hidden now? Is the Apple support page no up-to-date and the files are actually stores somewhere else now?

Windows, Windows 10

Posted on Jun 5, 2020 8:18 AM

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Answer 1

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turingtest2

Level 10

273,189 points

Jun 5, 2020 8:57 AM in response to burkhartr

See Locate backups of your iPhone, iPad, and iPod touch - Apple Support. The path depends on whether you install iTunes from the Microsoft Store or using a downloaded setup.exe installer.

tt2

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Answer 2

burkhartr Author

Level 1

8 points

Jun 5, 2020 9:06 AM in response to turingtest2

Sorry for not linking it earlier. That is the article I was referring to. Forgive if I'm missing it, but the only other place to look referenced in the article would be the %USERPROFILE%\Apple. This folder is also bare.

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Answer 3

turingtest2

Level 10

273,189 points

Jun 5, 2020 9:12 AM in response to burkhartr

Are hidden files shown? Could you have any third party clean up tools that might have tried to save space for you? Are you able to make a new backup of any of your devices now?

tt2

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