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Why are there no files in the supposed iTunes backup folder when I navigate to it?

In the Help article for how to delete and manage iTunes backups, it tells me to navigate to C:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\


I've navigated there, but there are no files in this folder. I know I have backups.


But this is what I have in File Explorer:


Am I missing something? Are these files hidden now? Is the Apple support page no up-to-date and the files are actually stores somewhere else now?

Windows, Windows 10

Posted on Jun 5, 2020 8:18 AM

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Question marked as Top-ranking reply

Posted on Jun 5, 2020 8:57 AM

See Locate backups of your iPhone, iPad, and iPod touch - Apple Support. The path depends on whether you install iTunes from the Microsoft Store or using a downloaded setup.exe installer.


tt2

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Why are there no files in the supposed iTunes backup folder when I navigate to it?

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