I use a Sandisk 1TB external SSD for my photographs. I

I use a Sandisk 1TB external SSD for my photographs. It is about half full with them. I have been using it for about a year with no problems. However, two days ago when I connected the SSD and tried to use Photos my MacBook Pro shut down after about a minute's use. It now does that consistently so I can't access the photos on the SSD. The problem has occurred since I updated the software to Catalina 10.15.5 but I don't know if that is significant. Does anybody know why this is happening? Disk Utility says there is nothing wrong with the SSD.

Posted on Jun 5, 2020 8:54 AM

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Posted on Jun 5, 2020 11:14 AM

In addition to the wonderful suggestions @Mr Hoffman offers try running Disk Utility First Aid on the SSD's volume and even on the physical drive. You may need to click on "View" and select "Show All Devices" before the physical drive appears in the left pane of Disk Utility. I recently had a Mac where the file system was having errors even though Disk Utility ignored them and showed everything was "OK", but those ignored errors prevented the laptop from booting into Internet Recovery Mode and even crashed another Mac when trying to connect the laptop to it in Target Disk Mode. A file system issue can have the behavior you are describing.


Do you know what file system was being used on the external SSD?


You definitely need to backup your computer and any external drives which contain important & unique data since an SSD can fail at any time without any warning signs.


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Jun 5, 2020 11:14 AM in response to Picissue

In addition to the wonderful suggestions @Mr Hoffman offers try running Disk Utility First Aid on the SSD's volume and even on the physical drive. You may need to click on "View" and select "Show All Devices" before the physical drive appears in the left pane of Disk Utility. I recently had a Mac where the file system was having errors even though Disk Utility ignored them and showed everything was "OK", but those ignored errors prevented the laptop from booting into Internet Recovery Mode and even crashed another Mac when trying to connect the laptop to it in Target Disk Mode. A file system issue can have the behavior you are describing.


Do you know what file system was being used on the external SSD?


You definitely need to backup your computer and any external drives which contain important & unique data since an SSD can fail at any time without any warning signs.


Jun 16, 2020 12:42 AM in response to PeteB

I had tried most of the basic checks though I didn't try the Ssd on another computer. Etrecheck showed a crash associated with Adobe lichelper. I re-installed lichelper and now things seem to be ok. I don't think I need lichelper - I could probably have uninstalled it.

Thank you to everybody, particularly MrHoffman, for all your help.

Jun 5, 2020 9:04 AM in response to Picissue

Got backups of that data? If not, go get those right now.


Which model SSD?


Current vendor firmware loaded?


What do the Sandisk diagnostic tools show?


If Sandisk diagnostic lacks tools for their external SSD devices on macOS, try DriveDX.


Any add-on anti-malware apps, add-in anti-virus apps, or add-on cleaner apps around?


Download and run and post the output from EtreCheck here. Open a new reply here and then press the button that looks like a printed page to get a text input box big enough to paste the hardware and software configuration report directly here.

Jun 7, 2020 8:59 AM in response to Picissue

I don't see anything in those reports that concern me. There is one attribute with the Sandisk SSD that I'm not familiar with (#167) and I couldn't find any information on it as it must be unique to Sandisk. I also couldn't locate what the latest firmware is for your Sandisk drive. The Sandisk/WD site is not the best since searching for the product model doesn't reveal any results on the support site.


Run Disk Utility First Aid again on the SanDisk drive and look at the Details of the scan. Are any errors listed that were not repaired (even though the overall scan says "Ok")? What file system is being used on the external drive? I don't see the file system listed on the EtreCheck report. It might be worthwhile to backup this Sandisk drive and completely erase the physical drive and test it with a fresh partition & file system.


Do you have another external drive you can use to test with the laptop (an SSD would be best, but even a hard drive may prove useful to verify the ports on the Mac)?


Since the laptop doesn't appear to have any offending software I think you will need to deal with Sandisk/WD and official Apple Support channels for resolving the issue. Good luck with that as both parties will point their fingers at the other one. Of course Apple will insist you perform a clean install of macOS for testing purposes (erase the physical drive before reinstalling macOS & without restoring or migrating from a backup).


Jun 8, 2020 7:52 AM in response to Picissue

Kernel panics are the concern in that EtreCheck report.

Probably related to the storage, though could be some other issue with hardware or with Catalina.

Find the most recent panic in the following location and post that here: /Library/Logs/DiagnosticReports

Reading panics can be dicy, unfortunately.

We can (usually) tell where to look and what immediately happened, but not necessarily what provoked the crash.

I'd be inclined to swap in a different external storage device, and see if that too crashed.

Jun 7, 2020 8:39 AM in response to Picissue

What’s in the EtreCheck report and the DriveDx report all looks fine, Apple’s ongoing issues around accessing attachments here in ASC aside.


Enable Full Drive Access for the crash reports, and re-run the EtreCheck report. Maybe that shows more?


The SanDisk website does not list the current firmware for X600 anywhere obvious, and the tools are seemingly only for Windows, and the major firmware tool lists internal-only SSD support, and the embedded search engine over there at SanDisk prolly couldn’t find itself if you spotted it the URL.


For those of us having “fun” getting at the attachments, firmware X61110RL is loaded, and thr SSD model is SD9SN8W1T00.


(FWIW Disk Utility can also be used for at least some SanDisk SSDs.)



Jun 8, 2020 1:25 PM in response to MrHoffman

Hi MrHoffman, Hope this is what you need. It's from Kernel Panics. It's the review of the first one in the list date 7 June. If it's not the correct data , I apologise and I'll have another go.

Unfortunately I don't have another storage device apart from a hard drive which I used with my PC several years ago. I've only recently changed from Microsoft, which I've used for years, to Mac. Not sure I should have done it.


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I use a Sandisk 1TB external SSD for my photographs. I

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