iPad is Disabled Please connect to iTunes
Trying to help an elderly friend with her iPad. Brand new iPad (A 2153). I don't think she has even got it set up, I say that because she has no idea how to do that. Anyway, she is lockout. Can not enter a password just see following message: iPad is disabled please connect to iTunes. She does not have a computer with iTunes on it. So I brought it home and connected it to my iMac late model 2014 running Mojave (10.14.6). I launch iTunes (12.9.5.5) and it does not appear to recognize the iPad. I can not find it in any menu.
How can we get into this iPad and complete the set-up?
Thank you for your help.