You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

cale64 Author

Level 1

4 points

New iPhone XS

my volume buttons aren’t working properly.. if I press the volume up button it takes a screen shot and if I press the volume down button it closes the screen... how can I fix this?

Posted on Jun 5, 2020 1:56 PM

Top-ranking reply

javaliga

Level 10

119,907 points

Posted on Jun 5, 2020 2:01 PM

It sounds like something (perhaps a case) is holding down the Side Button also. See, for example:

Take a screenshot on your iPhone - Apple Support

View in context

New iPhone XS

Similar questions