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Level 1

4 points

New iPhone XS

my volume buttons aren’t working properly.. if I press the volume up button it takes a screen shot and if I press the volume down button it closes the screen... how can I fix this?

Posted on Jun 5, 2020 1:56 PM

Top-ranking reply

javaliga

Level 10

119,851 points

Posted on Jun 5, 2020 2:01 PM

It sounds like something (perhaps a case) is holding down the Side Button also. See, for example:

Take a screenshot on your iPhone - Apple Support

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New iPhone XS

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