You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

5 points

Ion or 11 pro max

iPhone 11 Pro Max volume up down buttons don’t work and right side button also can’t take screen shots

Posted on Apr 5, 2020 7:49 AM

Top-ranking reply

Level 8

39,497 points

Posted on Apr 5, 2020 7:55 AM

You can try a clean install of your device after a factory reset:

First make sure you have a backup

Then facory reset your device:

And set it up without a backup. See if the issue persists.

If it still does not work it is a hardware issue and will need service:

If that solved it there was a software issue. Try restoring the backup and see if it still works.

if that made the problem come back the backup is the problem

Good luck!

View in context

Similar questions