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my app store won’t allow me to download apps because it says i need to update my payment information. it’s updated and says it’s declined when i dont want to purchase anything. i also have money in my account so i don’t see how it could be a problem. especially since i’m not purchasing anything just want to be able to download apps. help?
iPhone 6s Plus, iOS 13
jemdip Said:
"downloading apps: my app store won’t allow me to download apps because it says i need to update my payment information. it’s updated and says it’s declined when i dont want to purchase anything. i also have money in my account so i don’t see how it could be a problem. especially since i’m not purchasing anything just want to be able to download apps. help?"
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A Couple of Thoughts:
I’d say contact the financial institution of this method of payment. Perhaps this purchase is seen as high suspicion if you’re are using it on a site, especially on a domain that you have never used it on before (Apple.com), if so.
For other Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple. Apple barely reads these site on their own time, as it is. Here is the information for contacting Apple Support:
Apple Phone Support:
jemdip Said:
"downloading apps: my app store won’t allow me to download apps because it says i need to update my payment information. it’s updated and says it’s declined when i dont want to purchase anything. i also have money in my account so i don’t see how it could be a problem. especially since i’m not purchasing anything just want to be able to download apps. help?"
-------
A Couple of Thoughts:
I’d say contact the financial institution of this method of payment. Perhaps this purchase is seen as high suspicion if you’re are using it on a site, especially on a domain that you have never used it on before (Apple.com), if so.
For other Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple. Apple barely reads these site on their own time, as it is. Here is the information for contacting Apple Support:
Apple Phone Support:
downloading apps
