I’m experiencing issues with my phone after I installed the most recent software update. My phone calls keep dropping and when I’m trying to listen to music, my songs skip, stop playing or sometimes Siri pops up while I have something playing. I’ve tried resetting my network settings and restarting my phone multiple times. Anyone know how to resolve this? It’s getting so frustrating.
iPhone 8 Plus, iOS 13
Hi deirdre98,
Thanks for the reply.
If the skipping is happening with downloaded content and streaming content, and you're already using iOS 13.5.1, try deleting and reinstalling the Music app: Delete built-in Apple apps on your iOS 12, iOS 13, or iPadOS device or Apple Watch. When you do this, offline content will be deleted so you may need to re-download songs after.
Feel free to reply back here with an update on that, and also on the dropped calls. Have a good one.
Hi deirdre98,
Thanks for posting. I understand you're having issues with playing music and with dropped calls. It's important to make sure your iPhone is working as expected, and I'll be happy to see how I can assist.
Does this happen on both cellular data and on a Wi-Fi network, or does it work on one connection type?
Does the issue with music happen with only streaming songs, or does it happen if you download a song directly to your device also? Add and download music from Apple Music or buy music from the iTunes Store
It sounds like you've done a bit of troubleshooting regarding dropped calls. I recommend checking out this resource to make sure you've covered each step: If you can't make or receive calls on your iPhone
Best wishes.
Hello deirdre98,
Thanks for that additional information. If the issue is only occurring when you have headphones in, that is helpful in narrowing things down. Are they Bluetooth headphones, or wired?
Do you have another set of headphones available? If so, test those; does the same issue occur?
If they're Bluetooth, this resource could help also: If the sound from your wireless headphones cuts out or is distorted
Take care.
Hi there!
Thanks for your response!
My music seems to be skipping and pausing regardless of my connection type. I’ve noticed it while I’m on WiFi and on cellular data. The songs are all mainly purchased from the ITunes Store as well so they were downloaded to my phone.
I will try the link you sent for some troubleshooting for my calls dropping. If there is anything else you can think of please let me know, I appreciate your help!
Thanks,
Deirdre
Thank you I will try this, I did just have a question before I do, any purchased music from the ITunes Store would not be lost right? Most of my songs are purchases so I didn’t want to be in a position where I lose ones I bought.
Thanks!
Deirdre
Thank you!
I will try deleting and re-downloading my music app. I am realizing that when I play music on speaker without headphones, I am not having the issue of songs pausing or skipping.
Could there be something in my audio settings or an issue with my headphones that could cause calls to drop and my music to pause/skip? I usually have my headphones on when I make calls.
Thanks,
Deirdre
Hello deirdre98,
That's a great question. You can still re-download any songs you've purchased if needed. Here are the steps: Redownload apps, music, movies, TV shows, and books
Cheers.
iPhone 8s Plus Calls Dropping and Music Skipping
