Hi All, new here, I have a late 2015 and it has a ghosting issue or persistence as Apple calls it, have any of you had experience with this and is this something that apple will repair under Apple Care?
iMac 27″, macOS 10.15
Here at Apple Support Communities, we are just other Apple product users like yourself.
I can tell you that Apple says, "It's normal behavior for an IPS display, and the faint image will disappear over time."
see > Avoiding image persistence on Apple displays - Apple Support
To find out if Apple will cover it or not, you will need to contact Apple Support and work your way up the support chain.
To get started, go to > Get Support
Here at Apple Support Communities, we are just other Apple product users like yourself.
I can tell you that Apple says, "It's normal behavior for an IPS display, and the faint image will disappear over time."
see > Avoiding image persistence on Apple displays - Apple Support
To find out if Apple will cover it or not, you will need to contact Apple Support and work your way up the support chain.
To get started, go to > Get Support
To check, go to > Check Your Service and Support Coverage - Apple Support
The only way to find out, is to contact Apple Support at > Get Support
dialabrain wrote:
Just to add, AppleCare would have run out in 2018.
Addendum: The Late 2015 iMacs were discontinued June 2017. So if you bought one in June 2017 with AppleCare, it either has run out or is about to.
Just to add, AppleCare would have run out in 2018.
Okay. It is possible to transfer AppleCare but my understanding is it is only good from the time of the original purchase. I could be mistaken. It could happen. :)
I mean retention, not persistence
Yes it will run out in October 2020
That's interesting. I have to wonder where/how you bought a 2015 iMac five months after the 2017 iMacs were available. Not that it matters. 😎
I'm not the first owner, I bought and it came with the Apple cover and the cover is legit, he bought it in a Curry's sale
I know I have cover, it's got Apple Care, but was wondering if Ghosting is something they considered a hardware fault and as such would repair the screen under Apple Care
Ghosting on Late 2105 Imac 27"
