got email with a case # stating need to update payment method. If I don't service will end in 24 hours

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got email with a case # stating need to update payment method. If I don't service will end in 24 hours

got an email from Apple with a case # stating I have 24 hours to update payment information or my Apple ID will be permanently locked. There was a link to follow.... Is this how they would contact me?

Started message with "hello"- not personalized.

Posted on Jun 6, 2020 12:11 PM

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stedman1

Community+ 2024

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Jun 6, 2020 12:17 PM in response to Majgirl

The message was not from Apple.

Apple would not warn of a pending account issue, giving you a deadline to fix the issue.
Apple does not include document, or PDF files to download.
Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
Apple would not have such horrible spelling or grammar.
Apple would not send a message to “Undisclosed Recipients”.

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

If you provided your Apple ID and password at the bogus site, change your password immediately.

https://support.apple.com/en-us/HT201355

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