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User profile for user: BJB56
BJB56 Author
User level: Level 1
5 points

Received a email from apple for case ID 13142848 saying my payment method has a problem, and I need to update my billing information.

Received a email from apple with a case number saying..... Due to a problem with the payment method you provided we couldn't charge your account for your case. ( a case number). If you don't update your information in 24 hours, your Apple ID with be permanently locked. To continue using these apple services, you need to log in and update your billing information. Is this legit? I do not have a case as far as I know.

iPhone 11 Pro

Posted on Jul 27, 2020 3:55 AM

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User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
262,048 points

Posted on Jul 27, 2020 3:58 AM

  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355

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User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
262,048 points

Jul 27, 2020 3:58 AM in response to BJB56

  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


If you provided your Apple ID and password at the bogus site, change your password immediately.

  https://support.apple.com/en-us/HT201355

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Received a email from apple for case ID 13142848 saying my payment method has a problem, and I need to update my billing information.

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