i received an email about charging me for a certain Case # and Apple not being able to access the payment source and me needing to update my account. What’s going on?
If you haven’t been chatting with Apple, somebody is trying to scam you.
They’re trying to get your Apple ID credentials.
Enable two-factor authentication if that’s not already enabled, as that makes wresting control of your Apple ID more difficult.
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
If you haven’t been chatting with Apple, somebody is trying to scam you.
They’re trying to get your Apple ID credentials.
Enable two-factor authentication if that’s not already enabled, as that makes wresting control of your Apple ID more difficult.
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Identifying legitimate emails from the iTunes Store.
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
I received an email about updating my Apple ID in regard to a “Case #” that wants to charge my account. Is this a Scam or attempt to hack my accounts/phones?
