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whitby Author

Level 2

198 points

iTunes keeps asking to verify payment information

I am using 9.2.1 (although this problem started with iTunes 9.2 sometime) and iTunes keeps asking me to verify my payment information whether I am using my iPhone, iPad or my iMac. I verify and the transaction goes ahead. It does not matter whether it is a free update for an App on my iPad or iPhone or purchasing music or a TV Show on my iMac. The error message is that a transaction has taken place on a new device or computer and that it needs to verify my payment information.

The verification lists my card data and address etc. correctly but I need to keep entering the card security number.

Support keep telling me to delete and re-enter my car info which does not help. Anyone else seen this issue?

Seems to be something to do with a new security check they have put in the system that does not work correctly and support is totally incapable of helping me out.

iMAC 24" 2.8 Ghz, iMAC 17" G5, iPad, iPhone 4, MB Po, MB Air,PC, Mac OS X (10.6.4), Linux, W 7, Vista and XP Pro, W 2008 server

Posted on Jul 20, 2010 8:55 PM

242 replies

G88_ot

Level 1

4 points

Jul 12, 2016 1:33 PM in response to whitby

ITs keeps telling me to verify my zip code ! And then want me to chose a card I don't want too

Jul 19, 2016 11:54 PM in response to whitby

HHow do I download apps & update them without filling out the billing information ? .

Jul 26, 2016 2:27 AM in response to whitby

Ok, this make me crazy, several contacts with support (itunes, apple store, appleid, developer program, and so on). Two days of checks with my Bank and Credit Card company, all is ok but doesn't work, seems that is a problem with CVV2. Waiting 1 day, then insert credit card information using iTunes (not by the appleid website) and magically works... argh!!

Aug 29, 2016 7:51 AM in response to whitby

Ok so I remember about 1 week ago I spent $10 on some game, and I realized that the gift card I had only had 4 dollars on it so I was thinking "Oh its just a glitch" So just now I got a $25 apple gift card and put it in, then out of nowhere it added $14 and not the $25 that I got so prob there is a credit system now to the iphones/ipads.

Sep 3, 2016 1:58 PM in response to Tommie Green

I think it has to have a credit card just in case there is something that was not paid or didn't clear and you find out the card does not have any available credit thus it's going to say it's invalid

Sep 11, 2016 2:26 PM in response to whitby

yes

Nov 27, 2016 11:26 PM in response to whitby

I'm using my iPhone 6s, every time I purchase something (when I have enough on my credit card) within a game or something, I automatically check my bank balance. It's successfully taken the money out. Days later if I have any less than what I bought in-game on my card (even when it's already taken money out in my balance) I then can't update or download anything later as I apparently have to update my billing info. Because I've made a purchase and haven't paid it off apparently. It's really starting to get on my nerves... if I buy something and then spend all my money then next day - why do I get issues with my Apple ID because I haven't paid? Bruh, I look at my **** bank balance every purchase I make.. why screw me over. It's happened like 5 times within this year now.

Abby_NZ

Level 1

4 points

Dec 10, 2016 12:16 PM in response to whitby

Same problem. But fixed the problem. I logged in to iTunes online. Selected payment info and edited. I then enterted the security code for my credit card, and selected done. When it still didn't work, I restarted my Apple TV and tries again. Success. So you also need to reset the device you are using.

Dec 19, 2016 11:59 AM in response to neoraskol

What if you don't have a credit card?

Abby_NZ

Level 1

4 points

Dec 20, 2016 5:50 PM in response to Kelsey_Cx

You can use a debit card too. You'll never age to get me from your bank. You can't purchase anything with out a credit or debit card..

Ricyap

Level 1

4 points

Feb 16, 2017 3:11 AM in response to Tommie Green

Helllo bruh can u help me i have the same problem too i cant purchase anything from AppStore untill now and my itune acc was made by myself and i cant change to malaysia (asian country) anyidea how?