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iTunes keeps asking to verify payment information

I am using 9.2.1 (although this problem started with iTunes 9.2 sometime) and iTunes keeps asking me to verify my payment information whether I am using my iPhone, iPad or my iMac. I verify and the transaction goes ahead. It does not matter whether it is a free update for an App on my iPad or iPhone or purchasing music or a TV Show on my iMac. The error message is that a transaction has taken place on a new device or computer and that it needs to verify my payment information.

The verification lists my card data and address etc. correctly but I need to keep entering the card security number.

Support keep telling me to delete and re-enter my car info which does not help. Anyone else seen this issue?

Seems to be something to do with a new security check they have put in the system that does not work correctly and support is totally incapable of helping me out.

iMAC 24" 2.8 Ghz, iMAC 17" G5, iPad, iPhone 4, MB Po, MB Air,PC, Mac OS X (10.6.4), Linux, W 7, Vista and XP Pro, W 2008 server

Posted on Jul 20, 2010 8:55 PM

Reply
242 replies

Sep 11, 2011 8:11 PM in response to whitby

I have had the same problem and have been unable to find out why this was happening.. I have just found out what my problem was, and it is now working.


I logged into itunes store on pc, and then went to account details, then change payment details, right at the bottom of there was a note saying that I owed $2.99 for an app purchase, I approved this payment and I am now able to used the app store without being asked to verify my creidt card details.. hope this is helpful 🙂

Sep 18, 2011 9:56 AM in response to whitby

Im having the same problem!!! I tried to download several apps and I get a message saying to log onto the apple store from my computer and download it. So, as i'm trying to download this FREE APP, its telling me to put in my security code (on the back of my credit card) and it keeps saying that its invalid. ***. Apple is starting to **** me off....

Nov 4, 2011 6:03 AM in response to whitby

im in th same boat.. just bought thre 4S and picked up a prepaid credit card from a local store, it wouldnt allow me to put in it at first.. said the security code was invalid. so i ****** with it and i got it going no prob.. but now all my purchases went through.. and the credit card is no declined .. and apparently i owe apple 14 bucks... like ***.. apple allows you to load up a prepaid card, then seems they have to wait for a payment.. so i cant even download free apps ??? ... i had the "none" option in the credit card section b4.. now its gone.. this is ****** .

Nov 4, 2011 12:40 PM in response to whitby

You will get a negative apple ID balance when using a credit card and:

  1. The info for the card is incorrect
  2. The card has reached it's limit/insufficient funds


Unfortunately iTunes doesn't let you know what the negative balance is. But the only way to fix it is to add enough iTunes cards to pay off the negative balance. Then and only then can you set the credit card to none.

Nov 13, 2011 3:53 PM in response to whitby

im having the same problem on my ipod touch its an older generation i think 3rd and i had a visa gift card and had to enter it as a a credit card and i think it's out of money now but when i try to buy free apps it takes me to my billing info and asks for my security code then says its invalid but if the app is free why would u need andy money in a credit card?

Nov 14, 2011 4:46 PM in response to AshishRaj

When I try to down loads apps weather they be free or to be paid for I get the" please enter ur billing info " it asks me to enter my security info on the back of the card , what I have found is I need more that. £1 in my account for it to be able to down load the app . I personaly think this is a bug on apples side as I cannot think that the 1000s of people with this problem have less than £1 in them this is apples fault on their security system

Nov 22, 2011 3:53 AM in response to whitby

I have only ever used the Itunes gift cards on my Iphong 3GS but now when I tried to dowload an App it askes me to confirm payment info. I know I had $35 dollers on their still so where has it gone. The place at the bottomn of Itunes where my balac usally apears is no longer there and when i go into my account or go on the computer I still can't find the balace. Is this just a temperary promlem with Apple?

Dec 10, 2011 12:03 PM in response to whitby

I was having the exact same problem. Called and E-mailed them aswell with no answers.


BUT I FIGURED IT OUT!!
When you're on your computer click the App, (Facebook for example)
I clicked Continue after it was asking for my info.
Then it says "Title" in red highlighted. Click that, change it to whatever you are, (Mr. Mrs. Ms. ect.). Than put your phone number, also highlighted in red. Click continue and it will start uploading!
I didn't put any of my card info. BUT it is on the same page as the card info.
They have it badly organized.


It fixed my problems, I hope it does the same to you!

iTunes keeps asking to verify payment information

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