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whitby Author

Level 2

198 points

iTunes keeps asking to verify payment information

I am using 9.2.1 (although this problem started with iTunes 9.2 sometime) and iTunes keeps asking me to verify my payment information whether I am using my iPhone, iPad or my iMac. I verify and the transaction goes ahead. It does not matter whether it is a free update for an App on my iPad or iPhone or purchasing music or a TV Show on my iMac. The error message is that a transaction has taken place on a new device or computer and that it needs to verify my payment information.

The verification lists my card data and address etc. correctly but I need to keep entering the card security number.

Support keep telling me to delete and re-enter my car info which does not help. Anyone else seen this issue?

Seems to be something to do with a new security check they have put in the system that does not work correctly and support is totally incapable of helping me out.

iMAC 24" 2.8 Ghz, iMAC 17" G5, iPad, iPhone 4, MB Po, MB Air,PC, Mac OS X (10.6.4), Linux, W 7, Vista and XP Pro, W 2008 server

Posted on Jul 20, 2010 8:55 PM

242 replies

Dec 11, 2011 1:10 PM in response to Tony_Nibbles

I have no idea either! Its really starting to get annoying. I dont use credit cards or anything like that. So now i dont get to download free apps, because i cant 'verify my payment'?

Dec 11, 2011 1:22 PM in response to mansoor masood

What 3 digit security code?

Geonard

Level 1

0 points

Dec 12, 2011 7:27 AM in response to whitby

I think this is happening around the world that has VISA. I checked my bank to verify my billing address and they said "Im not the only one that ask that question today. We are trying to fix it." So, I don't think it's Apple, I can't even buy stuff from Ebay. IDK I guess.

Dec 13, 2011 9:12 AM in response to whitby

Same here and i bought a itunes card and it says $15.00 credit. Still pops up. Cant buy apps or get free apps.. Cannot update them either.

Dec 16, 2011 8:21 AM in response to whitby

I am having the same problem with yesterday I updated some apps the other day with no problem peaseeeee help

Dec 16, 2011 7:28 PM in response to frank.g

There is no " none" under the credit card/visa/amex selection... mayeb cause im from Canada?

lashata

Level 1

0 points

Dec 16, 2011 8:31 PM in response to whitby

Ive had my new ipod for 2 days now and at first everything was goin fine. but as of about an hour ago when i tried to download a free app it keeps telling me to enter my billing information. when i do that, it tells me over an over that the security code is invalid which i know is right cause im lookin right at it. so now i can download anything an i have no clue who to talk to. my husband also has the same one and theres nothing wrong with his. does anybody know whats goin on?

midngtsn

Level 1

0 points

Dec 20, 2011 1:13 PM in response to whitby

Had the same issue. I only wanted to use prepaid iTunes cards. When it asked to verify I changed my info, (changed my title). Then I changed it back and saved. This forced Apples site to see there is updated info and commit the change. Working fine now.

Dec 20, 2011 5:50 PM in response to whitby

my ipod wouldn't let me purchase a 99 cent song. i tried countless times to buy it, but it kept asking me to verify it and confirm it. frustrated, i tried entering the payment info on my computer and it magically made it work for my ipod. hope that helps you in any way?

Dec 25, 2011 5:56 PM in response to dalmacio.i

having the same problem like when i try to download stuff that i purchased on my ipod touch and this stupid thing keeps popping up and when i try to download something free it still shows up and also my other ipod touch was stolen last month and there are apps that i did not purchase and really think my account was compromised and there was a credit card set up saying visa and i used a mastercard gift card but still dont know what caused this ****😠😕