You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I bought a new phone and I would like to set my Apple Watch up again but I need to change the Apple ID because the Apple ID shown is not mine what do I do???

I need to reset my Apple ID to connect my phone to my watch. The Apple ID that it wants me to use is not my Apple ID and Idk what to do!!

Apple Watch Series 3, watchOS 6

Posted on Jun 7, 2020 3:10 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 7, 2020 3:23 PM

It sounds like you acquired your new phone second hand from someone other than Apple or an authorized Apple reseller. If so, the information below explain what has happened. You apparently didn't know to heed the advice given below.

 

"Before you buy/acquire an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account."

 

And see: Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365. See this heading Check for Activation Lock before you buy/acquire a device from someone else.

 

 What all this means is that, assuming your acquired your iPhone as mentioned above, there is no way we can help you. We are not authorized to remove the activation lock from any device. And, under your circumstances, Apple support will not help you since you cannot provide proof of ownership that they will consider to be sufficient. You would need and have your purchase receipt for the device from an authorized Apple seller with the device's serial number on it. 

 

All I can suggest is that you try to recovery the needed password (or possibly the purchase price) from the party you acquired the iPhone from. Recovering the password is the only way the phone can be made functional for your use. And getting it from the person you acquired it from is the only way to so. Not, of course, you won't be able to set your watch up unless the activation lock on the phone is removed.

1 reply
Question marked as Top-ranking reply

Jun 7, 2020 3:23 PM in response to areeba113

It sounds like you acquired your new phone second hand from someone other than Apple or an authorized Apple reseller. If so, the information below explain what has happened. You apparently didn't know to heed the advice given below.

 

"Before you buy/acquire an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account."

 

And see: Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365. See this heading Check for Activation Lock before you buy/acquire a device from someone else.

 

 What all this means is that, assuming your acquired your iPhone as mentioned above, there is no way we can help you. We are not authorized to remove the activation lock from any device. And, under your circumstances, Apple support will not help you since you cannot provide proof of ownership that they will consider to be sufficient. You would need and have your purchase receipt for the device from an authorized Apple seller with the device's serial number on it. 

 

All I can suggest is that you try to recovery the needed password (or possibly the purchase price) from the party you acquired the iPhone from. Recovering the password is the only way the phone can be made functional for your use. And getting it from the person you acquired it from is the only way to so. Not, of course, you won't be able to set your watch up unless the activation lock on the phone is removed.

I bought a new phone and I would like to set my Apple Watch up again but I need to change the Apple ID because the Apple ID shown is not mine what do I do???

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.