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Good evening,
it appears my iPhone has been hacked, I watched my phone do it’s own thing for a little over a minute. When I tried turn off the phone, whoever had control attempted the activate the SOS button. Once the device was turned back on it appeared to be normal. What do I need to do to protect my phone?
iPhone XR, iOS 13
Hello zhene258,
Thank you for reaching out in Apple Support Communities. I understand you're concerned about your iPhone possibly being compromised.
Having a fully secure device helps provide a peace of mind. I can help point you in the right direction.
Based on the description you provided, it sounds like your iPhone is experiencing unexpected touch. To help troubleshoot this behavior, I recommend to remove any accessories that is attached to your iPhone. For example, you'll want to remove a case, screen protector and any accessories that your device might plugged into. From there, see if you continue to experience the same behavior with the unexpected touch that's occurring on your iPhone.
In addition, I suggest making sure that your iPhone is updated to the latest version of iOS 13.5.1. Updating the iOS version on your iPhone, helps provide software improvements and enhanced security updates: Apple security updates
There are steps available to help ensure that your Apple ID account is secure. I encourage for you to follow the steps outlined in this helpful article: Security and your Apple ID
Please let us know if you have any additional questions or concerns.
Kind regards.
Hello zhene258,
Thank you for reaching out in Apple Support Communities. I understand you're concerned about your iPhone possibly being compromised.
Having a fully secure device helps provide a peace of mind. I can help point you in the right direction.
Based on the description you provided, it sounds like your iPhone is experiencing unexpected touch. To help troubleshoot this behavior, I recommend to remove any accessories that is attached to your iPhone. For example, you'll want to remove a case, screen protector and any accessories that your device might plugged into. From there, see if you continue to experience the same behavior with the unexpected touch that's occurring on your iPhone.
In addition, I suggest making sure that your iPhone is updated to the latest version of iOS 13.5.1. Updating the iOS version on your iPhone, helps provide software improvements and enhanced security updates: Apple security updates
There are steps available to help ensure that your Apple ID account is secure. I encourage for you to follow the steps outlined in this helpful article: Security and your Apple ID
Please let us know if you have any additional questions or concerns.
Kind regards.
Hey Chris,
thanks for the response, after calming down and doing research I realized I had fallen victim to ghost tapping or unexpected touch. My screen was replaced and it is as good as new.
Thank you.
zhene258,
Thanks for getting back to us and for providing us that update.
Have a wonderful rest of your day.
Cheers.
iPhone Hacked?
