You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Phone not working

What should I do if I can’t access any of my apps or shut down my phone? I’m using another one of my family members phones right now.

iPhone XR

Posted on Jun 7, 2020 10:22 PM

Top-ranking reply

Level 10

149,568 points

Posted on Jun 7, 2020 10:45 PM

You did not state which iPhone you have so I am going to use the information in your profile and conclude that it is an iPhone XR.

1) Force Restart the phone:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF)

If that does not work then-

2) Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

3) If none of the above works then please contact ➔ Apple Support

Axel F.

View in context

Similar questions