iPhone - CarPlay - Shzazam

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iPhone - CarPlay - Shzazam

In recent months I notice a problem in my car using Car Play.

My iPhone 8 is connected to a USB port in the car. CarPlay is working fine.

Shazam also worked fine when ever doing a Shazam of a tune playing on the radio.

However, in recent month, when connected with te USB cable to CarPlay and I open Shazam in order to "shazam" a song that is playing live on the radio, the radio stops playing right away ! Every time.

When I disconnect the iPhone from the USB cable ( connected o the car) the radio starts playing again.

Without connected USB cable Shazam works perfectly.

This is annoying and not practical.... as this worked perfectly in the past.

What can be the problem ? This was not the case a few months back ( maybe something to do with one of the recent iOS updates ? Any fixes that need to be done in the iOS ?

How to fix this ?

Thank you

iPhone 8

Posted on Jun 8, 2020 4:30 AM

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Answer 1

Teddy_B

Community Specialist

Jun 10, 2020 6:45 AM in response to yappessm59

Hi yappessm59,

Thank you for using Apple Support Communities.

I see that you are having an issue with your iPhone 8 and using CarPlay. The issue only occurs when using the Shazam app via CarPlay. I want to help. Is your iPhone updated to the most recent version of iOS? If not, that would be a great first step. It’s a good idea to backup your iPhone before updating.

Here’s How to back up your iPhone, iPad, and iPod touch - Apple Support

Here’s how to: Update your iPhone, iPad, or iPod touch - Apple Support

Is the Shazam app updated? If not, you can update the app and test again.

If everything is updated and the issue remains, I would recommend that you Restart your iPhone - Apple Support

Also, you can follow all the steps in this article that talks about if an app unexpectedly quits, stops responding or won’t open. These steps will also help when an app is not working properly, such as not playing videos: If an app unexpectedly quits, stops responding, or won’t open - Apple Support

I hope that helps.

Best Regards!

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iPhone - CarPlay - Shzazam

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