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We don’t have sufficient information to reset your security questions.

pleaase

MacBook Pro 15″, macOS 10.13

Posted on Jun 8, 2020 7:46 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 8, 2020 7:51 AM

If you get that message, you need to contact Apple Support: Contact Apple for help with Apple ID account security


However, Apple Support may not help you, as according to Security and your Apple ID:


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

2 replies
Question marked as Top-ranking reply

Jun 8, 2020 7:51 AM in response to lpse

If you get that message, you need to contact Apple Support: Contact Apple for help with Apple ID account security


However, Apple Support may not help you, as according to Security and your Apple ID:


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Jun 8, 2020 8:33 AM in response to lpse

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

By saying "we don’t have sufficient information to reset your security questions," Apple has notified you that you can't answer your security question satisfactorily. So see Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, given Apple's notification, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

We don’t have sufficient information to reset your security questions.

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