i bought more storage but it still says iphone storage full on settings.

i bought storage and still says my storage is full

iPhone 11 Pro Max, iOS 13

Posted on Jun 8, 2020 11:40 AM

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Posted on Jun 14, 2020 1:01 PM

So I need help I have deleted everything off my phone all apps except maybe 4 and all 1,450 photos and videos on my phone and it constantly will say no more storage . So I’ve done everything possible I just need to know what It could be or what I should do next if anyone can help , it’s greatly appreciated . Thank you

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Jun 14, 2020 1:01 PM in response to pealan

So I need help I have deleted everything off my phone all apps except maybe 4 and all 1,450 photos and videos on my phone and it constantly will say no more storage . So I’ve done everything possible I just need to know what It could be or what I should do next if anyone can help , it’s greatly appreciated . Thank you

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Jul 21, 2020 5:22 AM in response to moonie113

I had the same exact problem! First stop deleting it won’t help I tried it. What I wound up doing was buying the 200 GB cloud plan to make sure there was definitely enough space, literally copied all my pics to my computer just in case, made sure everything I wanted on the cloud (pics, notes, messages, etc...) were all set to on for the cloud. AND then I did a total save and reset on the phone to make it like it was brand new. TADA my phone is fixed. My storage for other now says 3.5 instead of 50.

Hope you can get it to work.

After this I reset my cloud storage to a lower setting, but I had also taken all my pics off so I didn’t need as much.

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Sep 1, 2020 9:50 AM in response to gflores18

I have a solution....I had the same issue and it showed up all of a sudden. So yesterday I called Apple Support and what they told me was I needed to back up and reset my phone. Come to find out I didn't have enough space on my computer to backup. So what I figured out was I needed to update my phone. I never do the update right away apparently I waited to long and it bogged down my storage. I went to update and it wouldn't let me not enough space. So here's what I did...got to

-Settings

-General

-iphone Storage

-Click on the App

-then Offload App


You'll want to do that for the top apps those are the ones that are taking up the most space. Not to worry you won't have redownload the apps. I wrote mine down just in case, I didn't know what to expect. I offloaded about 10 or so apps. Then I tried the update again. It updated. Then I looked at my home screen and those apps I offloaded were still there and all I had to do was just click the app to update it. Everything was fixed. I now have storage available.

I hope this helps!

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Jun 8, 2020 12:17 PM in response to gflores18

If you bought more storage through Apple, it was to increase your online storage on iCloud (Drive). Check your receipt to see if it says iCloud. iCloud only backs up your phone preferences, settings, and app *data* depending on your settings. iCloud Drive doesn’t store the apps themselves, which usually is the issue if you lack storage on your iPhone.


If you have many apps, even many small apps, that will fill up your iPhone’s storage. If you have several large apps that take up a lot of storage (hundreds MG or over 1 GB) when installed that can also be a problem.


If you are saving photos on your phone at original resolution that also takes up space.



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Jul 21, 2020 2:19 AM in response to gflores18

I’m having the same issues and now my ICloud backup is off on its own Ian’s it’s not letting me turn it back on because my storage is full but I just bought 50 more GB. Storage is constantly full the thing that takes up the most space says “Other”. I’m deleting things and it’s like this “Other” gets bigger.

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Jun 8, 2020 11:51 AM in response to gflores18

Your phone storage cannot be upgraded. It will always be the storage capacity you bought. In order to make more room, you must delete photos, messages, apps., etc. Anything you want to keep should then be stored on your computer or external disc. You bought icloud space which is a synching service used to keep devices in synch.

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Jun 29, 2020 6:53 AM in response to pealan

I encountered a similar issue last week with my phone that I haven't been able to rectify. Noticed that along with it saying storage is full, performance has been very slow, not getting emails/messages, etc. Would love some help!


What is your iPhone model? iphone 8 Plus

How much storage (16GB, 32GB, etc.) did it come with? 64GB

What iOS are you currently using? 13.5.1

In the Settings App go to iPhone Storage (General>iPhone Storage). How many GB of storage does says you’ve used (out of your total storage)? 61.8GB (but that has been varying)

Which type of files (photos, apps, etc.) take up the most space - Apps take up most followed by system.

The storage size of each app on your phone (listed from largest to smallest)- iphotos -2.22GB; Books 1.45GB; Weather Channel 1.22GB; AccuWeather 810MB (no idea why weather apps take so much space).

System size—the iOS and related data—is at the bottom. System can use a large amount (5 GB+) of your available storage. 5.75GB

Did you totally delete the apps or offload the apps? - Deleted unused apps to delete space, also emptied "trash can" on deleted emails.

Deleting an app removes the app and all app data. Offloading apps deletes the app itself but saves app data (to use if you re-download app). App data can be greater than the app itself; data takes up storage if app is offloaded.


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Jun 15, 2020 2:48 PM in response to sheranie81

No! Be careful. If you delete your photos and video from your phone, they will also be deleted from iCloud. If you are using iCloud Photos, deleting photos from one device, will delete them from all devices with iCloud Photos enabled.


Before deleting, you must save (transfer) your photos/videos to your computer to keep permanent copy.


See these support articles:

Transfer photos and videos from your iPhone, iPad, or iPod touch - Apple Support


Archive or make copies of the information you store in iCloud - Apple Support


Delete photos on your iPhone, iPad, and iPod touch - Apple Support

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Jun 11, 2020 11:06 AM in response to gflores18

Please provide more specific information about your iPhone. The details will help to give you more specific advice.

  • What is your iPhone model? 
  • How much storage (16GB, 32GB, etc.) did it come with? 
  • What iOS are you currently using?
  • In the Settings App go to iPhone Storage (General>iPhone Storage). How many GB of storage does says you’ve used (out of your total storage)?


iPhone Storage can also tell you:

  • Which type of files (photos, apps, etc.) take up the most space
  • The storage size of each app on your phone (listed from largest to smallest)
  • System size—the iOS and related data—is at the bottom. System can use a large amount (5 GB+) of your available storage.


Removing App and Photos:

  • Did you totally delete the apps or offload the apps?

Deleting an app removes the app and all app data. Offloading apps deletes the app itself but saves app data (to use if you re-download app). App data can be greater than the app itself; data takes up storage if app is offloaded.

  • There is a related post asking about freeing up space after deleting photos. The answer might help you.


Error Messages?

Are you getting specific error/system messages on your iPhone that your storage is full? If so, what exactly is the message(s) and when do they occur?

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Jun 15, 2020 3:18 PM in response to talia121

talia121 wrote:

So I need help I have deleted everything off my phone all apps except maybe 4 and all 1,450 photos and videos on my phone and it constantly will say no more storage . So I’ve done everything possible I just need to know what It could be or what I should do next if anyone can help , it’s greatly appreciated . Thank you


Please create a new post for your own question. Include info about your type of phone, iOS version, details about what and when your problem started, and any troubleshooting you have already tried.


Creating a new post gives more focus on your particular situation. Although related to original poster’s problem, two situations are rarely the same.


Tips for how to post a new question:

Find answers and ask questions - Apple Support


Thanks!

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Jun 29, 2020 7:04 AM in response to pleddy

Also, worth noting the "bugginess" of the phone recently. No response from apps (or apps freezing) warrants restarts. This morning, when I woke up, 75% of apps did not have an icon. Still opened, but had to remember where the app was. Also, email not coming through.

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Jul 12, 2020 10:33 AM in response to stamplic

I am having the same problem with my 8plus 64gb. I have deleted almost all unused apps and offloaded the others. I have moved almost all pictures

and videos to my computer. Half the time I go into my email and it is empty. Nothing works, I tried a reset. This all happened after the last update.

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Jul 24, 2020 7:34 PM in response to sheranie81

I'm a tech idiot - but yes the photos are in the cloud. My problem NOW that the Pre-K question answer was found : how on earth do I delete 24,000 photos on my iPhone ? Lord almighty there has to be more than selecting 12 photo as at a time and hitting the delete icon

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i bought more storage but it still says iphone storage full on settings.

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