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User profile for user: Kate_osb
Kate_osb Author
User level: Level 1
8 points

Apple Pay verification required

Hello, I have tried adding my debit card on Apple wallet and completed the verification process with my bank who have confirmed it’s fine on their side. However, wallet is still stating ‘verification required’. I have tried deleting the card, signing out of I cloud, turning off passcode and restarting, signing in and re adding the card but this has still not worked. What else can I do?

iPhone 7, iOS 13

Posted on Jun 8, 2020 1:09 PM

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User profile for user: askbarnabas
askbarnabas
User level: Level 10
104,067 points

Posted on Jun 8, 2020 3:03 PM

  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  4. A passcode is required to use the Wallet app. 
  5. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  6. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


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User profile for user: askbarnabas
askbarnabas
User level: Level 10
104,067 points

Jun 8, 2020 3:03 PM in response to Kate_osb

  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  4. A passcode is required to use the Wallet app. 
  5. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  6. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


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Apple Pay verification required

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