Newsroom Update
The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
I changed to a Samsung phone. I still have my iPad but forgot the iCloud account password. Now the iPad is locked from updating or upgrading or resetting. Why can't I do a simple thing like change the iCloud account to a new or make a new password? To do this I need fill in the password that I forgot!!! Never had problems like this with any Samsung only with iPhone or iPad.
Apple device and account security is effective - perhaps more than other platforms.
If you have forgotten your iPad passcode, or the iPad is disabled, you’ll need to follow this procedure:
https://support.apple.com/en-gb/HT211078
You will require access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Otherwise, If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Apple device and account security is effective - perhaps more than other platforms.
If you have forgotten your iPad passcode, or the iPad is disabled, you’ll need to follow this procedure:
https://support.apple.com/en-gb/HT211078
You will require access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Otherwise, If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
dear brother I face the exact same problem . now what the solution is ?
Forgotten password to iPad iCloud account
