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Forgotten password to iPad iCloud account

I changed to a Samsung phone. I still have my iPad but forgot the iCloud account password. Now the iPad is locked from updating or upgrading or resetting. Why can't I do a simple thing like change the iCloud account to a new or make a new password? To do this I need fill in the password that I forgot!!! Never had problems like this with any Samsung only with iPhone or iPad.

Posted on Jun 8, 2020 11:39 PM

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Question marked as Top-ranking reply

Posted on Jun 9, 2020 2:38 AM

Apple device and account security is effective - perhaps more than other platforms.


If you have forgotten your iPad passcode, or the iPad is disabled, you’ll need to follow this procedure:

https://support.apple.com/en-gb/HT211078


You will require access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


Otherwise, If your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

2 replies
Question marked as Top-ranking reply

Jun 9, 2020 2:38 AM in response to jarmo240

Apple device and account security is effective - perhaps more than other platforms.


If you have forgotten your iPad passcode, or the iPad is disabled, you’ll need to follow this procedure:

https://support.apple.com/en-gb/HT211078


You will require access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


Otherwise, If your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

Forgotten password to iPad iCloud account

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