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Email says 1 year free but when I click it only offers 7 days free

I bought a Mac and IPhone 11 Max pro in March. I got an email offer for a free 1 year subscription but when I try to activate it I only get a 7 day free trial. I received an email on May 28 reminding me that I only had a few weeks left until the offer expired so I thought I still had time. Thanks

MacBook Pro 13″, macOS 10.15

Posted on Jun 9, 2020 5:55 PM

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Question marked as Top-ranking reply

Posted on Jun 10, 2020 2:41 AM

User have exactly three months to redeem the offer, from the moment of activation of the new device.


If you qualify, and if you did as described in the guide, and you still do not get to see the year offer, then contact Apple Support. They can assist in getting you the service, if needed using activation codes.

1 reply
Question marked as Top-ranking reply

Jun 10, 2020 2:41 AM in response to marilou161

User have exactly three months to redeem the offer, from the moment of activation of the new device.


If you qualify, and if you did as described in the guide, and you still do not get to see the year offer, then contact Apple Support. They can assist in getting you the service, if needed using activation codes.

Email says 1 year free but when I click it only offers 7 days free

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