Error message after trying to restore iphone 7 plus without passcode and backup
Error report for trying to reset iphone 7 plus without a passcode and backup. Got phone from friend, do I need to go back to her to do this? Thanks.
iPhone 7 Plus
User profile for user:
Joseph_S.
User level:
Community Specialist
Hello hobbs-burge,
Thank you for using Apple Support Communities.
I understand that you are unable to reset the iPhone that you got from a friend. If the iPhone is locked or disabled, you can use the following support article to restore it:
If your Apple ID is locked or disabled - Apple Support
If you are not able to restore the iPhone, this article may help:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
If you are getting a message about Activation Lock, you will need to get back with her to remove the lock. See this article for what she needs to do:
Turn off Activation Lock - Apple Support
Best regards.