“No Service” after iOS 13.5.1 iPhone update

iOS 13.5.1 update created "no Service" once installed on my 7 iphone. Can't find out what to do to resolve this issue. Displays "No Carrier" on cellular in General. Need some help



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iPhone 7, iOS 13

Posted on Jun 10, 2020 6:24 AM

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Posted on Jun 14, 2020 8:12 PM

The same thing happened with my 8 plus. I finally got in touch with a real Apple expert. After running remote testing, one test came back as a failure which was Presence Test Baseband. I have no idea what that means, but my expert did. Instead of dismissing me like everyone else as being unwilling to accept a hardware problem, she took me at my word that it was software related. After being told not to do a full erase/restore by the other Apple techs because it might make things worse, this one said to do it. I erased everything back to brand new, but did not restore it from icloud immediately because that could have brought back the bad update. We verified that the phone was working without restoring anything. Then we did a second full restore from the icloud backup and this time the update installed correctly.


Steps taken:

  1. Back-up phone to icloud or computer.
  2. Erase without restore, verify that phone and texting works. Your mobile provider should now show in upper left corner.
  3. Erase again but this time restore from icloud to get back your contacts, apps, etc.


I hope this works for everyone else. They all told me it was a hardware issue and I would have to pay to have it fixed or buy a new phone. They were wrong.


173 replies

Aug 22, 2020 3:25 PM in response to petewalker55

So my iPhone 7 has had “No Service” issues for many months now (see my previous entries). Today, I tried to update my iPhone 7 to iOS 13.6.1 and it failed spectacularly, going through a cycle of failure when hooked top to iTunes 12.8.2.3 on my Mac.

So I then put it into recovery mode when connected to iTunes and tried to do a "restore", having backed it up and it just went through the cycle of extracting the software, installing, checking with the iPhone and then as it goes to reinstall the firmware, it crashes out with "error code 7".

As it was failing at the firmware stage, I put it into DFU (Device Firmware Update) mode "a great way to update firmware". That didn't work: https://www.macworld.co.uk/how-to/iphone/how-put-an-iphone-in-dfu-mode-3628686/

I give up.

A less than three year old iPhone, bricked by iOS 13 updates.

Jun 10, 2020 9:12 AM in response to petewalker55

I'm in the same boat. The update installed overnight and I'm stuck in cottage country without use of wifi or cellular networks. Very occasionally I'll see an email come through but it consistently says no service. When I switch from airplane mode on to off I very briefly see the bars for wifi but they disappear in less than a second. My phone has turned into a useless brick and I depend on it being in the middle of nowhere. Not impressed. Can't seem to figure out a fix.

Jun 12, 2020 3:54 PM in response to petewalker55

I’m in UK.

iOS 13.5.1 update created "no Service" once installed on my iPhone 7.


“Mobile data update failed. Your iPhone cannot make or receive calls or access mobile data until it has been updated”


The “learn more” suggests how to fix it but connecting it to iTunes and choosing “Command click” just tells me I have the latest version. Crap iOS.

Jun 12, 2020 6:42 PM in response to ps_pause

We tried all those supposed fixes and 2 hours worth of other suggestions by Apple Support. They ended up telling us to send it in for repair at our expense since the phones are out of warranty even though they both worked perfectly prior to the update. It is weird that out of 5 phones, 3 took the update fine, the other too ended up with cellular date failure and no calling or texting. They are currently only good for playing games while connected to wifi. How does Apple get away with passing the problem onto the customer this way?

Jun 15, 2020 3:15 PM in response to petewalker55

Ugh - I'm having this problem too.


I've tried all of the suggestions others have done, except Reset All Network Settings and wiping the phone. REALLY don't want to have to do that if not necessary. Maybe Apple will come up with a fix in the next day or so?


My husband says, "It's uncumbent upon Apple to test their updates before releasing them. If they release them, they should work with the carriers to have the issue fixed ASAP."


Amy

Jun 15, 2020 4:14 PM in response to tamm4

I am having the exact same issues as above. I have an iPhone 7 which has work excellently through this quarantine period as my work phone with wifi calling. Now after the automatic update last night I can’t receive or make calls. Apple needs to fix this ASAP this will impact many individuals for work and personal use. This should be at their time and cost not us as the consumers.



Jun 16, 2020 3:20 PM in response to petewalker55

Exactly the same issue here. iPhone 8+


Message said update to 13.5.1 to fix security issues blah blah, which I duly did.

When the update completed, I sat there and watched it, now I have no mobile service.

The security issue must have been to stop people making calls or using mobile data on my phone (including me the security update is that tight).

Restarted phone, removed and reinserted SIM card, reset device. All to no avail.


I put the SIM card into my old Galaxy S7 and I’m back in business, so it’s not the SIM card or service provider.


I’m now the proud owner of a $1000 paper weight.


Thanks Apple. :-(


Jun 17, 2020 9:33 PM in response to gg417

I'm backed up to itunes and ready to proceed but I'm not sure what exactly "erase without restore" means. I don't see a button in itunes or anything in my phone that says that. Do you mean from my iphone, settings>general>reset>erase all content and settings? Then I restore backup from my computer? I'm sorry, I've never had to do anything like this with my phone before. Ever.

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“No Service” after iOS 13.5.1 iPhone update

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