My new iPad Mini forgets my fingerprints every time I restart it. Is there a fix for this?

My new 2020 iPad Mini forgets my fingerprints every time I restart it. Is there a fix for this?

iPad mini, iPadOS 13

Posted on Jun 10, 2020 8:03 AM

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Question marked as Top-ranking reply

Posted on Jun 10, 2020 9:48 AM

The message shown indicates that Touch ID or Face ID is disabled, and the passcode or password is required, when the device reboots.


Once the passcode or password is entered once upon reboot, Touch ID or Face ID will resume working.


Which is what you are encountering.


This requirement is intended as a security feature.


Touch ID and Face ID are a shortcut for the passcode or password, and intentionally not as a replacement.


Touch ID and Face ID makes using a longer and more robust passcode or password much more practical, too.


But Touch ID and Face ID are not a replacement.


See the Apple Platform Security section When a device passcode or password is required for details on when and why an iPad or iPhone will prompt for the passcode or password. And on how Apple strives to keep the data contents secure against unauthorized access attempts.


4 replies
Question marked as Top-ranking reply

Jun 10, 2020 9:48 AM in response to photonwhiz

The message shown indicates that Touch ID or Face ID is disabled, and the passcode or password is required, when the device reboots.


Once the passcode or password is entered once upon reboot, Touch ID or Face ID will resume working.


Which is what you are encountering.


This requirement is intended as a security feature.


Touch ID and Face ID are a shortcut for the passcode or password, and intentionally not as a replacement.


Touch ID and Face ID makes using a longer and more robust passcode or password much more practical, too.


But Touch ID and Face ID are not a replacement.


See the Apple Platform Security section When a device passcode or password is required for details on when and why an iPad or iPhone will prompt for the passcode or password. And on how Apple strives to keep the data contents secure against unauthorized access attempts.


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My new iPad Mini forgets my fingerprints every time I restart it. Is there a fix for this?

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