Can't create proxy file for raw video file on iMac Pro

Question

Can't create proxy file for raw video file on iMac Pro

Hi everyone, I am on the latest version of FCPX and editing on an iMac Pro. I recently bought the new Canon 1DX MK3 and trying to edit the 5.5k raw file. When I import the clip, I leave the file in place and tick the option to create proxy file. Then when imported, I see it perfectly fine in the browser. Under the view menu, I select to view proxy and the missing file icon shows up. However, no rendering takes place to create the proxy file. I click on the clip to try and transcode but the options to create optimised media and create proxy file are both greyed out.

The strange thing is, when I do exactly the same thing on my 16" MacBook Pro with the same settings, it creates a proxy file no problem.

The raw video files are on the internal hard drive for both machines but for some reason nothing happens on the iMac Pro. I read somewhere that if the performance of the machine is good enough the FCPX won't give you the option to create optimised files but does this also apply with proxy files?

Any help would be much appreciated.

Thank you.

Johnny.

Posted on Jun 10, 2020 11:40 AM

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Answer 1

Tom Wolsky

Level 10

152,867 points

Jun 10, 2020 11:52 AM in response to Eat your greens

The last question, yes. You can create proxy for any video.

Try resetting your preferences, holding Opt-Cmd as you launch the application.

What is the storage location for your project? Inside the library? Is the library on the system drive?

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Answer 2

Jul 6, 2020 9:09 PM in response to Tom Wolsky

Hello everyone,

I have restored my iMac Pro to factory settings and reinstalled the OS. Final Cut now renders proxy files. Very very strange.

I’d like to thank everyone for their help here.

Kind regards

John

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Answer 3

Tom Wolsky

Level 10

152,867 points

Jun 10, 2020 12:10 PM in response to Eat your greens

Check System Informaron that you have the correct version of Pro Video Formats installed.

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Answer 4

Tom Wolsky

Level 10

152,867 points

Jun 28, 2020 9:09 AM in response to Eat your greens

You do have the Canon RAW Utility installed?

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Answer 5

Jun 11, 2020 3:33 AM in response to Eat your greens

Etrecheck is a diagnostic utility created be etresoft, a frequent contributor in this forums.

It produces a report that allows others here to know enough about your hardware and software, so we can notice possible causes of problems. It can be downloaded from the App Store.

You should run Etrecheck, the click Share->Copy Report.

Start a reply here, click the "additional text" button and paste.

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Answer 6

Meg The Dog

Level 6

13,886 points

Jun 10, 2020 12:46 PM in response to Eat your greens

I haven't edited Canon Raw footage, so sorry if not relevant, but doesn't it require a Canon Raw plugin?

Are the plugins both current on both computers?

MtD

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Answer 7

Jun 12, 2020 1:46 AM in response to Eat your greens

You can use just the free version.

To produce a report: File->New Report

For more detailed results, give Etrecheck "Full Disk Access" in System Preferences->Security & Privacy->Privacy

and activate this in Etrecheck preferences, under "Privacy": allow full access to the startup drive.

When it finishes the scan, click Share Report and choose "Copy Report"; then paste in the additional text box in your reply.

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Answer 8

terryb

Level 4

3,542 points

Jun 10, 2020 12:31 PM in response to Eat your greens

To find the Pro Video Format version installed, hold the option key, click the Apple menu and choose System Information... Then under the Software heading, select Installations and look for Pro Video Formats.

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Answer 9

Tom Wolsky

Level 10

152,867 points

Jun 10, 2020 6:36 PM in response to Eat your greens

I think you might need to run an EtreCheck report with full drive access. Use EtreCheck’s preferences as well s full disk access in System Preferences. Use the Additional Text button at the bottom of the reply window to post the report.

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Answer 10

Meg The Dog

Level 6

13,886 points

Jun 10, 2020 12:09 PM in response to Eat your greens

Are the operating systems the same on both computers, also, are the FCP-X versions the same?

MtD

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Answer 11

Tom Wolsky

Level 10

152,867 points

Jun 14, 2020 8:39 AM in response to Eat your greens

Clean install of OSs and new install of software are a tedious but great way to reset a computer.

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Answer 12

Jun 13, 2020 11:01 PM in response to Eat your greens

Here are some screen grabs of FCPX.

The first one: I right click on the clip in the browser window and choose transcode media. Both options are greyed out.

The second one: I right click on the transcode media on the event "14-6-2020" and the option to create proxy is available. However, after ticking the box and clicking OK, nothing happens.

Would it be of any use to uninstall and reinstall FCPX?

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Answer 13

Tom Wolsky

Level 10

152,867 points

Jun 14, 2020 5:08 AM in response to Eat your greens

Probably not, but it's very easy. Would it be possible to upload a piece of media from the camera somewhere to see what might be causing he problem?

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Answer 14

Jun 10, 2020 12:06 PM in response to Tom Wolsky

Hi Tom,

Thank you for your reply. I have tried resetting preferences holding the opt-cmd method but it doesn't work. It still doesn't create any proxy files. The storage location for my project is as per default settings. Everything is on the system drive and I'm not using any external drives until I solve this issue. I did try using an external drive before but the same thing happens. It is odd the say the least and I don't know why it won't allow me to create a proxy file. The video clip in the browser plays back ok but not perfectly smooth because I can see some frame dropping and occasional stutter.

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Answer 15

Jun 13, 2020 9:53 PM in response to Luis Sequeira1

Hello and thanks for your reply. Sorry for the delay in getting back to you. Here is a report I generated to see if there is anything obvious that might be stopping my iMac Pro from creating proxy files from the 5.5k Raw files from my Canon 1DX MK3. I tried creating proxy files from 4K video clips I recorded and FCPX had no issue creating proxy files from them. Just seems to be the Raw files. My MacBook Pro is creating proxy files no problem from any video file.

Etrecheck report

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Can't create proxy file for raw video file on iMac Pro

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