Apple Event: May 7th at 7 am PT

> Learn more

> Add to your calendar 

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: jewelsnation
jewelsnation Author
User level: Level 1
4 points

Suddenly my Quick Time Player can't play a .mov file. I shot the video on my new (to me) iPhone 7, and I run OS X - El Capitan 10.11.6 on my MacBook. Do I need to upgrade?

Suddenly my Quick Time Player can't play a .mov file. I shot the video on my new (to me) iPhone 7, and I run OS X - El Capitan 10.11.6 on my MacBook. Do I need to upgrade?

MacBook Pro 15″, OS X 10.11

Posted on Jun 10, 2020 11:55 AM

Reply
Question marked as Best reply
User profile for user: QuickPost
QuickPost
User level: Level 10
103,305 points

Posted on Jun 10, 2020 3:02 PM

Hello,


iPhone 7 records video in a new high efficiency format which macOS 10.11 does not support.

View in context

Similar questions

1 reply

Suddenly my Quick Time Player can't play a .mov file. I shot the video on my new (to me) iPhone 7, and I run OS X - El Capitan 10.11.6 on my MacBook. Do I need to upgrade?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up