Apple Event: May 7th at 7 am PT
I was updating my Mac book pro and it said I had to restart it so I restarted it but know it’s in a loop from a screen that says “pls wait a few seconds” in like 7 languages and then it gets to the Mac loading screen but then it goes back to the other page. And when I turn on and off the computer nothing changes. Is this a virus from the macenizer thing?
MacBook Pro 15″, macOS 10.14
No, there are no viruses for Macs. You've probably got some corruption to the system or drive. Try booting into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down. If successful then reboot normally.
NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing.
If you can't boot into Safe Mode boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and run First Aid on the drive. Then reboot normally.
If that fails boot again into the Recovery volume and reinstall the system.
That means there is no bootable OS. At least it didn't panic.
Try Internet Recovery with cmd-opt-R on restart.
That should boot from Apple's servers bypassing the local hard drive.
If you can boot into that, use Disk Utility to run First Aid on the disk.
If any faults are found but corrected, run it again until it finishes cleanly.
You then can Reinstall macOS from the main menu in Recovery.
That won't remove whatever was installed that is causing the panics. Nor will it fix a hardware problem if that is the cause. If it is a kernel extension, we may be able to remove it while booted into Internet Recovery.
Can you boot into Safe Mode? Old Toad asked earlier, but your reply didn't seem to be directed specifically at trying Safe Mode.
Safe Mode should disable anything that is interfering with startup. If you can't boot into Safe Mode, then you probably have a hardware problem.
I don’t really know it seems like some assistant thing one of my family members must have downloaded. I just tried updating my computer because it kept telling me I had to so I did but know I’m stuck in a loop
This is what comes up after a while
I’m unable to even log into the Mac it’s just in a constant loop, it says that something failed while restarting in like 5 languages.
That is a kernel panic.
Yeah looked it up that’s what it is. Is there any way I can fix it or even log into my computer?
What is the "macenizer thing?"
Did you install something that modifies the OS? They often fail when you upgrade because the people trying to make them don't know what they are doing.
I’ll try that
I turned on the computer and held shift but nothing happens
Virus help, restart help
