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When logging into Apple id / iCloud, If i initially choose to input my password for my Apple Id it fails.
I then select use a different Apple ID, and it works. Same Apple ID, of which I only have one.
I believe this is a problem with my Apple account, who could I direct my question to?
MacBook
Hi, I created a new admin user and logged out and logged back in with the new admin. After logging in I was presented with iCloud prompt. I used my Apple Id and password which failed, tried it again making sure to type the password in correctly, failed again. I will try Safe mode later this morning. Attached is a screen shot of the error.
Hi, I created a new admin user and logged out and logged back in with the new admin. After logging in I was presented with iCloud prompt. I used my Apple Id and password which failed, tried it again making sure to type the password in correctly, failed again. I will try Safe mode later this morning. Attached is a screen shot of the error.
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
Hi, I have one Apple ID. Logging into Apple I’d, discussions or iCloud for example. So the username that fails initially works fine when I choose to a different username (same username).
I just noticed that Face ID on my iPhone works just fine with my username.
Eric,
I forgot about the Vpn, went back and disabled it, logged back in with the new admin account. Apple Id works perfectly, Wow. I loaded an app from the App Store, logged in and setup iCloud all without a problem.
So I will be rebuilding my original admin account.
Thank you for your help!
John
How about restating your circumstances? You say, in effect, that you have two different Apple IDs, but they are the same and that you only have one.
Hi, thanks for responding. Just to be clear the problem manifest itself when I am logging into appleid.apple.com, of discussions, or iCloud.com.
John
I would still try what I posted.
Did you see my post?
Are you using any anti-virus software or a VPN? Have you tried restarting/resetting the router?
You are welcome. Glad to help.
Logging into Apple Id conflict
