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i am trying to reset a work ipad but I didnt set it up and dont have access to the account that did

how can I reset an Ipad I didnt setup


Posted on Jun 10, 2020 3:23 PM

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Posted on Jun 10, 2020 3:25 PM

If the iPad is disabled, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


Here is Apple’s information about the Activation Lock - and how to switch-off this feature:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, if the iPad has been activated and associated with an AppleID account that you do not control, you will need to secure the cooperation of the account owner to whom the device is locked. If you cannot secure their cooperation, you’ll not be able to technically defeat or bypass this security measure. In this situation, there is nothing that anyone here can do to help.


If you are the original owner - and have documentary evidence (i.e, the original sales invoice that shows the device serial number), then Apple may be able to assist.


Sorry, this is perhaps not the news that you we hoping to hear.

1 reply
Question marked as Best reply

Jun 10, 2020 3:25 PM in response to fixipad11

If the iPad is disabled, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


Here is Apple’s information about the Activation Lock - and how to switch-off this feature:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, if the iPad has been activated and associated with an AppleID account that you do not control, you will need to secure the cooperation of the account owner to whom the device is locked. If you cannot secure their cooperation, you’ll not be able to technically defeat or bypass this security measure. In this situation, there is nothing that anyone here can do to help.


If you are the original owner - and have documentary evidence (i.e, the original sales invoice that shows the device serial number), then Apple may be able to assist.


Sorry, this is perhaps not the news that you we hoping to hear.

i am trying to reset a work ipad but I didnt set it up and dont have access to the account that did

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