Apple Support declined to refund

This is a follow-up to my post I made earlier here. Apple support declined to refund for my accidental purchase because it's well beyond their 60 days refund time-frame, while the app developer's website states that I've 90 days time window to file for refund and it's still at Apple's discretion. I even reached out to developer earlier today who confirmed that the 90 day period is a valid time frame to seek refund and that all refunds can only happen through Apple, while Apple support team member claims that they have already paid to developer after 60 days. Banks can't process refunds because I would have to file for fraud, which isn't the case, since it's a mere issue of accidental purchase.


I've already filed a new email support ticket, after having read back T&C (tbh there's no mention of 60 day time frame for subscription refunds in their T&C legal document for my region). This is a never-ending cycle - Apple asks me to file for refund through developer, while the developer replies back saying that they don't have authority to process refunds unlike Apple's support team. Any help would me much appreciated.

Posted on Jun 11, 2020 2:47 AM

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6 replies

Jun 11, 2020 5:55 AM in response to Mararkzur

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

Jun 12, 2020 6:25 AM in response to Mararkzur

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

Jun 12, 2020 6:24 AM in response to Jamesd49

Although this is a user oriented community, I was wondering if any other user might have gone through a similar experience when it comes to getting refund processed against accidental purchase. See, Apple support staff claims that I had 60 day time window to apply for refund, while the app developer stand by their response that I could avail refund within 90 day time window. So far the phone support conversation led to no new developments. I've scoured through all help articles pertaining to subscription refunds, including the legal agreement for media services and there is no mention about 60 day or 90 day time frame for refund eligibility on app subscriptions.

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Apple Support declined to refund

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