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Photos

My MacBook Air has lost all its photos and the app is blank when I open it. I had saved all my photos in the iCloud but do not know how to re-access them.


MacBook Air 13″, macOS 10.15

Posted on Jun 11, 2020 3:48 AM

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Posted on Jun 11, 2020 4:42 AM

From memory, I think one of the options you will have is to create a new Library. Follow that process and if you get the option, designate it as your System Library. The new Library will then download everything from iCloud and you should be in business.


BTW, that's OK if the iCloud Library is up to date and contains everything. An alternative approach would be to use your backups to reinstate the Library you have deleted.

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Jun 11, 2020 4:42 AM in response to AdrianGalilee

From memory, I think one of the options you will have is to create a new Library. Follow that process and if you get the option, designate it as your System Library. The new Library will then download everything from iCloud and you should be in business.


BTW, that's OK if the iCloud Library is up to date and contains everything. An alternative approach would be to use your backups to reinstate the Library you have deleted.

Jun 11, 2020 4:22 AM in response to AdrianGalilee

I would check first what Library your Photos app is showing you and whether it is your System Library. It would also help if you provided a few more details, especially anything you did immediately before you lost the photos. Or is it a new MB Air showing you a new Library that is not designated your System Library?


Can you still see your photos on iCloud using web access by logging in to icloud.com? If so, they are still there and safe. You can get them into Photos app by creating a new Library and designating it as your System Library, at which point it will download everything from iCloud (could take a while!).


Give us some more details before you do anything and you'll get more precise advice.

Jun 11, 2020 4:36 AM in response to STCav

I can still see the photos on iCloud through my iPhone. Just before I discovered this fault I had been following some steps to reduce the 50GB size of the "Other" storage and I think I may have deleted the photo System Library by mistake.

When I open Photos now I get a simple screen saying Welcome to Photos, to get started with photos do any of the following.

What should I do next?


Photos

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