Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Disabled Account for no reason??

I have a message saying that my account has been disabled in the App Store and iTunes, but looking into it the only reason I can find is my bank account or payment information, which I checked and my accounts are fine, my payment is not, but I cant change it because it says my account is disabled?

iPod, iOS 12

Posted on Jun 11, 2020 7:49 AM

Reply
Question marked as Best reply

Posted on Jun 11, 2020 7:51 AM

Use the support links in 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Use the Apple recommended support link above first.

 

And, if necessary, go here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

1 reply
Question marked as Best reply

Jun 11, 2020 7:51 AM in response to mordusaAb

Use the support links in 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Use the Apple recommended support link above first.

 

And, if necessary, go here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

Disabled Account for no reason??

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.