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My iPhone Face recognition not working!

My iPhone XS with software 13.4.1 suddenly stopped face recognition! And when I went to settings, face recognition. I reset my previous face recognition and wanted to make a new one.


but to my surprise, a message (move iPhone higher/ lower keeps coming up and never finish face recognition!


i tried to clean the iPhone front cameras and reset all settings But didn’t work!


anybody knows how to fix this bug?

iPhone XS, iOS 13

Posted on Jun 11, 2020 2:30 PM

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Question marked as Top-ranking reply

Posted on Jun 11, 2020 2:55 PM

Follow all steps here If Face ID isn't working on your iPhone or iPad Pro - Apple Support

3 replies

My iPhone Face recognition not working!

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