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ipad a2197 keeps dropping home network connection

how do I stop this?


iPad Air 2, iPadOS 13

Posted on Jun 11, 2020 3:05 PM

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Question marked as Top-ranking reply

Posted on Jun 11, 2020 3:14 PM

Hello,


Try resetting iPad's network settings in Settings > General > Reset > Reset Network Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPad prior to resetting its settings.


If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

2 replies
Question marked as Top-ranking reply

Jun 11, 2020 3:14 PM in response to emapplereg

Hello,


Try resetting iPad's network settings in Settings > General > Reset > Reset Network Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPad prior to resetting its settings.


If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Jun 11, 2020 3:36 PM in response to emapplereg

A forced-restart may be helpful in resolving an isolated issue:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



If not successful, your should reset the Network Settings on the affected device:

Settings > General > Reset > Reset Network Settings


A restart of your WiFi Router may also be helpful. To restart your router, disconnect power - and wait at least 30 seconds before reconnecting power to restart.


ipad a2197 keeps dropping home network connection

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