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💡 Did you know?
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
I purchased my AirPods on December 20th, 2019 but I did not add the apple care to it. From the start, the case would have difficulty charging my AirPods and I tried everything the website has said. So my question here is whether Apple can do anything since the AirPods have been used for only a couple of months, or whether I would need to purchase a new charging case entirely?
[Re-Titled by Moderator]
Hello,
If the AirPods were bought on December 20th 2019, the AirPods would be under the one year warranty, as long as they were bought new and the purchase date is registered correctly. Check here: Check Your Service and Support Coverage - Apple Support.
How to find the serial number: Find the serial number of your AirPods
If the AirPods have an incorrect purchase date, you can contact Apple Support by phone to get it corrected, with proof of purchase: Update your proof of purchase
Make sure you've tried all these steps: If your AirPods won’t charge
Hello,
If the AirPods were bought on December 20th 2019, the AirPods would be under the one year warranty, as long as they were bought new and the purchase date is registered correctly. Check here: Check Your Service and Support Coverage - Apple Support.
How to find the serial number: Find the serial number of your AirPods
If the AirPods have an incorrect purchase date, you can contact Apple Support by phone to get it corrected, with proof of purchase: Update your proof of purchase
Make sure you've tried all these steps: If your AirPods won’t charge
Your AirPods are almost certainly out of warranty and would not be eligible for a free repair or replacement. You can Contact Support for a replacement case, or you can purchase a case with wireless charging from Apple here: Wireless Charging Case for AirPods
The case has difficulty charging my AirPods
