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📢 Newsroom Update
The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
Why does every one of my iPads (mini, Air2, Pro) always grey out any document I download?
i’ve checked my settings and can’t find any setting that might be causing that. How do I solve that problem AND open those documents?
Your iPad likely cannot discern what app created a file you’re trying to view.
View files and folders in Files on iPad - Apple Support
Also see this regarding deletion:
Your iPad likely cannot discern what app created a file you’re trying to view.
View files and folders in Files on iPad - Apple Support
Also see this regarding deletion:
We need more context.
What app are you using when you see the grayed out document? What is the format of the document?
What model iPad? What iPadOS version? What application version are you using?
Is your iPad restricted?
I’m downloading receipts and similar documents that come in emails.
format? PDF, I suspect.
3rd generation iPad Pro (though my older iPads have this same issue).
IOS version 13.5.1 (17F80).
So you apparently succeeded in downloading. Are you using the Books app to access these documents?
No, I’m using Files. I just checked Books and they’re not there. I can see that they downloaded (the 1st page is visible but greyed out) but I can neither open nor delete them.
Downloads are always greyed out.
