Desktop and Documents Folders Deleted From MacBook Upon Startup

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Desktop and Documents Folders Deleted From MacBook Upon Startup

I have the "Desktop & Documents Folders" option enabled in iCloud Drive, which I want to keep enabled as it's a good way to back up all my important files. But, every time I restart my MacBook, the files are inexplicably deleted off my computer and have to be redownloaded from my Drive, which means I have to re-download around 75 GB of files every time I update or restart my computer.

This is incredibly frustrating, not to mention inconvenient and a big waste of time. Is there any way to keep sending my Desktop and Documents folders to the cloud without it being removed upon shutdown? Thanks!

MacBook Pro 13”, macOS 10.15

Posted on Jun 13, 2020 8:41 AM

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Answer 1

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tygb

Level 9

64,588 points

Jun 14, 2020 6:11 AM in response to No one .

Are you using free 5GB or purchased new storage plan , is the iCloud storage exceeding the storage plan https://support.apple.com/guide/icloud/check-your-storage-usage-mm6e5a441fc7/icloud

Have you tried to create a new test user account https://support.apple.com/en-us/HT204443

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Answer 2

tygb

Level 9

64,588 points

Jun 13, 2020 9:29 AM in response to No one .

See the section - If your files don't update to iCloud Drive in the article

https://support.apple.com/en-us/HT203052

Make sure your each file size should not be more than 50 GB see the article https://support.apple.com/en-us/HT201104

What types of files can I store in iCloud Drive?

You can store any type of file in iCloud Drive, as long as it's 50GB or less in size and you don't exceed your iCloud storage limit. That means you can keep all of your work documents, school projects, presentations, and more up to date across all of your devices. Learn more about managing your iCloud storage.

You shouldn't store app folders, libraries, or .tmp files in iCloud Drive.

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Answer 3

No one . Author

Level 1

8 points

Jun 13, 2020 1:49 PM in response to tygb

I've met all those requirements, my documents are all in the cloud successfully. The problem is they get deleted from my MacBook (not iCloud) when it starts up and I have to re-download them to access them, which can end up taking hours.

Thanks!

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Answer 4

tygb

Level 9

64,588 points

Jun 13, 2020 7:28 PM in response to No one .

Is iCloud Drive / desktops documents box turned as on https://support.apple.com/en-in/guide/mac-help/mchle5a61431/10.14/mac/10.14

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Answer 5

No one . Author

Level 1

8 points

Jun 14, 2020 5:33 AM in response to tygb

Yes, everything works just fine in iCloud Drive, the issue is that my Documents and Downloads are erased off my computer itself, not the cloud, so I was wondering if there was some way to fix that.

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Desktop and Documents Folders Deleted From MacBook Upon Startup

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